Interests, goals and needs of the organization are identified; information about the organization, its processes and products as well as the standards to be met is collected and a plan of capturing and analyzing information, including document review activities, process and product audits and interviews with key personnel is organized.

Taking as its starting point the Diagnosis Report developed in Phase 2 and the objectives identified in Phase 1, an implementation plan in which short, medium and long objectives will be set is prepared, together with an indication of the cost and the specific resources needed to achieve them.

The result of this phase is an implementation plan.